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Our clinics get the same questions every day: opening hours, insurance, what to bring, how to reschedule. All of it is in our 30-page help centre, which nobody reads. Build a chatbot for our website that answers only from those pages, links the page it used, and hands over to a person (our contact form) when it does not know. It has to work on phones. We use a standard website builder and can paste in a script. We will test it with our own list of 50 questions before we accept it.
Half of our patients message us on WhatsApp, many in Spanish. We want a bot that books, moves and cancels appointments in our booking system, in either language, and passes anything medical to the front desk. Our booking system has an API and we have a WhatsApp Business account. You will build the flow, connect both, and train our front desk for 30 minutes on how to take over a conversation.