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Our clinics get the same questions every day: opening hours, insurance, what to bring, how to reschedule. All of it is in our 30-page help centre, which nobody reads. Build a chatbot for our website that answers only from those pages, links the page it used, and hands over to a person (our contact form) when it does not know. It has to work on phones. We use a standard website builder and can paste in a script. We will test it with our own list of 50 questions before we accept it.
Our store chatbot tells customers we ship in 1–2 days. We ship in 3–5. It also invents a free-shipping threshold we do not have. Someone set it up last year and is gone. Find where it gets these answers, fix them, and make sure it says "I'll check with the team" rather than guessing when it does not know. Then show us 10 questions you tested it with.
Half of our patients message us on WhatsApp, many in Spanish. We want a bot that books, moves and cancels appointments in our booking system, in either language, and passes anything medical to the front desk. Our booking system has an API and we have a WhatsApp Business account. You will build the flow, connect both, and train our front desk for 30 minutes on how to take over a conversation.
Before we change our support bot we want a fixed test set. Write 120 questions a real customer might ask (including rude, vague and misspelt ones), each with the answer the bot should give, taken from our help pages. We will share the help pages and 10 examples of the style we want.